General terms and conditions

This English text is a translation of our general terms and conditions and is provided solely to make them easier to understand. Only the German version is legally binding; it is available at strandcamping.de/agb. In the event of any discrepancy or difference of interpretation between the two versions, the German text prevails.

The following contractual terms comprehensively govern the mutual rights and obligations between the firm “Strandcamping Wallnau” and its camping guests.

We generally recommend making use of our free online booking. Your booking becomes binding once the online booking process has been completed. In exceptional cases we will, on request, send you a non-binding offer by email (an option booking). Your pitch reservation becomes binding once you have confirmed the reservation link in that email.

With an online booking, an advance payment of 25% is due immediately. The balance is payable on your arrival. For short-notice bookings made up to 7 days before the start of the rental period, the full amount is always due immediately.

In the case of an option booking, a deposit of 25% must be transferred to our account within 7 days. The balance is payable on arrival. For short bookings under €200 we reserve the right to demand the full amount immediately.

Please note that separate terms apply to the balance payment for our rental units. Details of payment are set out in your booking confirmation. The advance payment you have made is credited in full against the camping fees due on arrival.

You may cancel your booking at any time before the start of your trip. In the event of cancellation, the following flat-rate charges are retained from the total rental price:

We accept no liability for the loss of items or cash, or for impairments, damage or injuries of any kind arising from taking part in leisure and sports activities or from using the play and sports equipment provided. We accept no claims for compensation if the activity programme does not take place, but everything is done to provide a replacement at short notice.

If a booking is significantly impaired as a result of a defect, you may demand that it be remedied. Notwithstanding our primary duty of performance, this requires your cooperation. You are therefore obliged to do everything reasonable within the legal framework to help remedy the disruption and to keep any damage that may arise as small as possible or to avoid it entirely. In particular, you are obliged to report your complaints to us without delay. If we fail to provide a remedy within a reasonable period although you have asked us to, you may terminate the booking within the framework of the statutory provisions. In that case you owe us only the rental price for the unimpaired part of the booking. Insurance premiums and overnight stays on the outward and return journey are unaffected.

Only one living unit (caravan, motorhome or tent) may be set up on the pitch you have rented. During the holiday period a children's tent up to 120 cm in height may be put up by arrangement with us and on payment of the stated fee, provided the required safety distance of 3 m from the neighbouring living unit is maintained. For safety reasons, gazebos may not be erected. The rented pitch must be vacated by 11:00 on the day of departure.

The stated pitch sizes are calculated from the distance between the respective pitch boundaries. Where there are hedges, shrubs or trees, the centre of the planting is taken as the point of measurement; at ditches or at the pond, the edges are. Growth may narrow a pitch, and this is not held against the stated sizes.

The site management is entitled to move pitches for operational reasons. There is no entitlement to use a particular sanitary building. The sanitary facilities may be closed temporarily for cleaning. Please use another sanitary building at those times.

Please settle any additional costs that arise, such as electricity consumption during our long stays, at reception on the day of departure. Tents and other items left behind are removed by us at the tenant's expense once the rental period has ended. If the reserved pitch is not used, or in the event of late arrival or early departure, the fees for the entire booked period remain payable. Pitches freed up in this way may be used otherwise by the site administration.

The provisions set out above apply to bookings of our rental caravans. However, the balance of your booking is due 3 weeks before the start of the rental period and not only on arrival.

Please refer to the current price list for rental caravans for the services and prices we offer. Our prices are final prices and include the cost of the rental caravan you have booked, the pitch, the maximum possible number of people (see price list), 1 gas bottle, waste disposal and statutory VAT.

Over Easter and in high season a minimum booking period of 3 or 4 nights applies to rental caravans, with arrival only on a Wednesday or a Sunday respectively. Out of season you can arrive at any time, but a minimum stay of 2 nights applies.

Details of sizes and of the factory equipment of the rental caravans are based on the manufacturer's information. Deviations can therefore not be held against us.

We do, however, endeavour to reproduce descriptions and details as accurately as possible, and we reserve the right to correct errors, misprints and miscalculations.

You take over the rental caravan clean on the day of arrival and must hand it back clean on the day of departure. Day-to-day cleaning is likewise carried out by you. Please dispose of any waste, separated by type, in the containers provided, both during your stay and on departure.

You can move into your rental caravan after the midday quiet period from 14.30. The keys are handed over to you at your rental caravan once you have registered at reception. Every rental caravan contains an inventory list, which forms part of these booking and contractual terms. You check the inventory before moving into the rental unit. Complaints made afterwards cannot be accepted. The caravan you have rented must be vacated, clean, by 10.00 on the day of departure. A person appointed by us therefore inspects the rental unit before departure. Please arrange the time of that inspection with reception or the site warden in good time.

You provide compensation in cash for broken, damaged or missing inventory, and for damage to or losses in or on the rental unit. Should your rental caravan be badly soiled on departure, we additionally charge €50 for a deep clean. Costs for damage and replacements are to be reimbursed by you on departure.

For reasons of hygiene, pets are not permitted in our rental units, except in the rental caravans specially designated by us. Smoking is not permitted in our rental caravans, including in the awnings. The rental caravans may be occupied by no more than the number of people stated in the price list. Everyone must be properly registered before entering the campsite and must pay the applicable person fee per night.

Bed linen is not included in the rental units. As the sleeping areas and beds vary in size, please do not bring fitted sheets but only ordinary flat sheets.

We are happy to accommodate youth sports, school, student, scout, natural history and church groups by prior arrangement. Other groups, in particular motorcycle groups, are not accepted.

Restrictions of any kind resulting from official orders or decrees, for example during or after natural events (earthquakes, storm surges, high winds, etc.) or in the case of illness, epidemics, pandemics, etc., cannot be held against Strandcamping Wallnau and preclude claims for damages. We accept no warranty for changes to services for which we are not responsible or which have arisen through force majeure.

We will inform you of changes or deviations in services without delay and will, where appropriate, offer a free rebooking, a reduction in the price or cancellation.

We reserve the right to correct errors, misprints and miscalculations. Our site rules, price list and the notices in the information case, as applicable from time to time, form part of these reservation terms. Personal data is stored electronically as far as necessary for administration and customer service. The place of jurisdiction is Oldenburg in Holstein.

Our bank details:

Sparkasse Holstein, BIC: NOLADE 21HOL, IBAN: DE72 2135 2240 0093 6110 36